Welcome to Toyota West

I initially stopped at this dealership to test drive a vehicle because I was in the area. The salesman was very friendly and knowledgeable and setup a test drive. After returning, I told him which model and trim I wanted and he took my contact info and set out to find that vehicle. I returned the following week after the salesman located a vehicle that was being manufactured. I received a trade in appraisal and gave a $500 deposit to hold the new vehicle. Over the next couple weeks, the salesman kept me updated on the build status and final arrival and I came in the following day eager to purchase. The salesman had started the purchase paperwork, added my trade value and any money being put down to come up with a total purchase price. He goes to talk to the manager and comes back several minutes later with bad news. Apparently, when my vehicle was originally appraised, there was another vehicle that was similar to mine and the appraisals were switched and my actual appraisal was much lower. After a lot of back and forth negotiating, the trade value was raised but still quite a bit shy of the original appraisal, plus there was no negotiating on the new vehicle since they were giving me more on my trade. I explained to the salesman and manager that if I had known about their mistake on the trade in value, I could have sold the vehicle to a friend for more than they were offering but that time had passed. In the end, I purchased the new vehicle but I won't be returning and will not recommend Toyota West because they lack one of the Germain Values of Integrity. Two days after my purchase, I received an email from Aaron Crum thanking me for my purchase, asking for feedback, to ensure that I will return and recommend their dealership, that I'm satisfied and with a link to give feedback. I responded to the link in the email and explained the situation only to receive some generic response that was no help at all.

C.J., --> Toyota West Service Rep., always does an excellent job getting my vehicle prepared to send to the service maintenance technicians in the back. He is always polite and approachable, to answer any questions you may have. If C.J., doesn't have the answer, he will go and get it for you; never leaving any crumbs on the table. Ask for C.J., next time you have to get your car serviced at Toyota West! Thanks, KRS.

Great service, very helpful with the entire process. Was not pushy and offered honest advice.

Excelent advice and service, no pressure to get extra work done or undue services, thanks Toyota West my car is well maintained and in good shape. Lisa was very kind and knowledgeable, she explained all services needed and offered discounts available.

I really appreciate the ability to pre-schedule appointment. The staff are knowledgeable and do their jobs professionally. Not high pressure either when it comes to pointing out other things that will need addressed.

Clean, friendly, knowledgeable, go above and beyond, prides itself in cutting satisfaction, had great popcorn

Great service. Efficient and effective intake and workflow in the service bay. Nice waiting area. Good online communications. Definitively we’ll recommend to others!

Exelente atencion me senti muy como con el servicio un trato muy professional me ayudaron en todo.,!

The service that I received , considering the extenuating circumstances, went above and beyond my expectations.

They found out that a mouse got in the hood built a nest and ate some of the wiring . The vehicle would not run good and there was many warning lights. I had the vehicle towed to Toyota West and they got the vehicle repaired and back to me the next day. There service department all worked together to get my vehicle back. It runs like new know. I liked the system that kept me updated on the vehicle status. I also liked the free service and driver that took me home and took me back to the dealership.

Service was done completely without any issues , had great assistance making decisions on car care

Bryan Clay was wonderful and very helpful. I am disappointed with Toyota themselves though. My 2020 highlander has a roof leak and they're saying it's not under warranty so it's not their problem basically. This is a known issue that a recall was made for the rav4s of the same year. They had to have updated clips. This is the same problem with my car and I feel that this shouldn't be up to me to get fixed. I called Toyota customer service twice and they were of no help. I have always loved Toyotas and always owned them but I am incredibly disappointed with this situation. My car is supposed to be my forever car. But now it needs a $1450 repair that is happening because of manufacturing and nothing to do with me. I only wash my car every month or 2.

I’m a return customer at Toyota West, they have been very helpful in finding me the vehicles I like.

We’re we’re good working They I bought three of them cars I'm happy

Chris Wells in Sales and Christopher in Service helped me when I had an issue on the highway and pulled into their location. They took care of me and treated me like family.